Privacy Policy

NV Legal Docs, LLC (Nevada), TrustMasters, LLC, and TrustMasters, Inc., are doing business as TrustMasters. Business licensing information can be obtained by authorized parties by searching the Nevada Secretary of State Common Business Registry or the State of Florida Division of Corporations or by emailing us at: info@trustmasters.com

Industry specific licenses, certifications, and permits may be viewed upon request; if provided digitally, personally identifiable information may be redacted to protect our Partners, Employees, Contractors, and Agents. Whenever possible we will direct you to government databases so that you can verify information at the source.

Our Privacy Policy

At TrustMasters, accessible from trustmasters.com, and various other subdomains and domains, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TrustMasters and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TrustMasters. This policy is not applicable to any information collected offline or via channels other than this website.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Consent

By using our website or our cloud services, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Cloud Services

Google Drive

To facilitate some internal and external business operations such as email, document editing, and file delivery, we store, use, and share select data using Google’s, “Drive,” product. By emailing us, submitting any data to us in any way, by accepting a file delivery from us using a, “Google Drive Link,” you may be accessing a Google server with you computer and/or device.

Google facilitates data collection necessary to provide their digital services to us, and to you. This data may be collected with or without your knowledge, or may be submitted by us through internal, proprietary software solutions, document uploads, file uploads, etc.. This data includes but is not limited to any and all emails sent to us, voice calls and voice messages made to our personal and/or work phones, text messages sent to our personal and/or work phones, and more. To learn more about Google’s privacy policies, visit: https://support.google.com/drive/answer/2450387?hl=en

TrustMasters, Cloud Services

In an effort to increase data security and reliability we have deployed our own proprietary cloud service solution, and starting in 2025 we will begin migrating most of our digital services such as document editing and storage, asset delivery, video calling, etc., to this solution. Clients may begin to receive assets via this service without notice. If you have any questions or for verification please reach out to your account coordinator.

Information 3rd Parties Collect

Clover, Chase, and Bank of America

To facilitate payments by clients we utilize solutions by Clover, Chase, and Bank of America, which may at times collect your data to facilitate payments for engagements and services rendered.

Clover facilitates data collection necessary to remain in compliance with local, state, and federal laws. This data may include but is not limited to your name, address, and credit card information. This information is not collected automatically and must be entered into a payment processing terminal by presenting a physical card and/or transmitting certain other information as directed by the terminal. Clover also supplies the code and other utilities to facilitate payment collections on our website. To learn about Clover’s privacy policies, visit: https://www.clover.com/privacy-policy

JPMorgan Chase Bank (Chase) facilitates data collection necessary to remain in compliance with local, state, and federal laws. This data may include but is not limited to your name, address, and credit card information. This information is not collected automatically and must be entered into a payment processing terminal by presenting a physical card and/or transmitting certain other information as directed by the terminal. Chase also supplies the code and other utilities to facilitate payment collections on our website. To learn about Chase’s privacy policies, visit: https://www.chase.com/digital/resources/privacy-security/privacy/online-privacy-policy

Bank of America (BofA) facilitates data collection necessary to remain in compliance with local, state, and federal laws. This data may include but is not limited to your name, address, and credit card information. This information is not collected automatically and must be entered into a payment processing terminal by presenting a physical card and/or transmitting certain other information as directed by the terminal. BofA also supplies the code and other utilities to facilitate payment collections on our website. To learn about BofA’s privacy policies, visit: https://www.bankofamerica.com/security-center/privacy-overview/

A2P 10DLC

At TrustMasters, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide to us, in accordance with applicable laws, including the A2P 10DLC regulations governing text messaging.

1. Information We Collect: To provide our legal document preparation services, we collect the following types of personal information:
2. Contact Information: This includes your name, phone number, email address, and mailing address.
3. Engagement Information: Details related to the legal documents and services you request.
4. Communication Preferences: Your consent for us to contact you via phone, text message (SMS), and email during the term of our engagement.
5. How We Use Your Information: We use your personal information for the following purposes:
6. Service Updates & Notifications: To provide you with updates about the status of your legal documents and any important changes during the engagement.
7. Communication: To send you information via calls, text messages (SMS), and emails. This includes appointment reminders, service updates, and other necessary communications related to your engagement with TrustMasters.
8. Regulatory Compliance: To comply with A2P 10DLC regulations governing text messaging and other applicable laws.
9. Consent to Communication: By signing our agreement or providing verbal consent over the phone, you agree that TrustMasters may contact you via phone, text message (SMS), and email during the term of our engagement. This consent allows us to send important updates and notifications related to the services we are providing.
10. Text Messaging: If you opt-in to receive text message updates, you will receive a confirmation text message. You must reply YES to confirm your subscription. You can opt out of receiving SMS messages at any time by replying STOP to any message we send.
11. Phone & Email: We will also contact you via phone and email as necessary for providing our services.
12. Your Privacy Rights: You have the right to control how we communicate with you and how your information is used. You can:
13. Opt Out of SMS Communications: You may opt out of receiving SMS messages at any time by replying STOP to any text message. Once you opt out, you will no longer receive text message updates, but we may still contact you via phone or email unless you specify otherwise.
14. Update Your Contact Information: You can request to update or correct your personal information, including your phone number and email address, by contacting us directly.
15. Withdraw Consent: You can withdraw your consent for us to contact you at any time by emailing us at info@trustmasters.com or calling (775) 683-3100.
16. How We Protect Your Information: TrustMasters takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage of your data and encryption of communications where applicable.
17. Information Sharing: We do not sell, trade, or otherwise share your personal information with third parties, except:
18. Service Providers: We may share information with trusted third-party service providers who help us deliver our services (e.g., SMS and email delivery providers).
19. Legal Requirements: We may disclose your information if required by law or to protect our rights or comply with a legal obligation.
20. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements.
21. Changes to This Privacy Policy: TrustMasters reserves the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by email or by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.
22. Contact Us: If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Email: Info@TrustMasters.com

Phone: (775) 683-3100

Mailing Address:
ATTN: Privacy
3500 Lakeside Court #213
Reno, NV, 89509

By engaging with TrustMasters and providing your consent, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This policy ensures compliance with regulations governing communication via text (A2P 10DLC), phone, and email while providing transparency on how TrustMasters handles customer data and communication preferences.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

TrustMasters follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, TrustMasters uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

TrustMasters does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

TrustMasters does not share, sell, or trade your phone number with third parties for any purpose. We are committed to protecting your personal information and only use your phone number as necessary to communicate directly with you regarding our services, updates, and any necessary notifications related to your engagement.

Your phone number is never shared with external parties for marketing purposes or any other reason unless explicitly required by law or as needed to fulfill the services we are providing to you.